Here is a short run-through of a typical booking with us.
- You want to go to New York City, but you don’t want to spend countless hours researching and planning, so you reach out to Hands Off Travel.
- We get the basics: your preferred origin and destination airport, your legal name and those you plan to take with you, preferred dates and length of stay, the type of place you would like to stay during your trip, and any other information that might be pertinent to your specific situation.
- Depending on your timeline for your trip, we take anywhere from a few minutes to a day or two to compile all of your options. This can be as simple or as in depth as you would prefer.
- If you see an option, or combination of options that you like, you let us know you are ready to “BOOK IT”.
- After confirming the total price for your itinerary, we book every part of the trip for you. We are a small, upstart business, so this part of the process will morph over time. You will receive a few important emails: Generally, you would receive email communication from the airline containing your confirmation number as well as all ticketed passengers. This email will match your itinerary that we agreed upon. Depending on your situation, you may receive other emails containing important information regarding your trip, such as hotel stays, car rental information, etc.
- After your trip is confirmed by the airlines, hotel, etc., you will receive a detailed invoice that breaks down every part of your trip. It will also include the service fee for using our company. The total amount due to us is payable via credit card or PayPal and is due within 12 hours of confirming your trip, but don’t worry, we only expect payment after your receive your invoice.
- You are all set to go! Remember, changes are always a possibility when booking travel, but luckily you will receive all of that (if it were to happen) to your personal email without delay, no waiting around to here from us. We are always here to assist should you need it, but since everything is booked in your name (not through some complicated Travel Agent working on a fuzzy and hard to figure out commission), you are completely in control. Should you want us to handle any changes or cancellations for you, we can do that as well.
- Sit back, relax, and prepare to enjoy your trip!
- Important note: Should you choose to cancel your flight and you receive a refund, since we were your purchasing partner, we will supply that refund to you once the airline confirms they have issued the refund, via the original payment method within 24 hours of receiving it on our end. Since we purchase the tickets on our end, we will receive the refund from the airline, then supply it to you.
We do not charge any fees for refunds from the airline or other business that you booked through, only a fee if you would like our assistance with obtaining a refund or cancellation. Some banks and financial institutions could cause a delay of up to 5 business days to receive your refund, as with any refunds.
Should you have any questions other questions about this process, please reach out!